Refund Policy

Refund & Return Policy

We want our customers to have the best buying experience. Here at KratomSmokeshop, We will gladly accept any unopened return for any reason within 30 days of purchase.

All Returned items will be destroyed for health and safety reasons

Here is our our No Hassle return policy works:

  1. Contact our support team using the Contact page or by emailing
  2. Dedicated support team will get back to you in working business hours and will issue you a pre-paid mailing label or help with your concern.
  3. When your items have been delivered to us and inspected,then a full refund will be made. Depending on your payment method it may take up to 14 days for the funds to be added back into your account (we don’t have control over this time frame) and in most cases the funds are back in your account within a few days.

Products can only be returned if they are still in their original condition and packaging.